About us
Nineteen years. One job done well.
Mastriano Courier is a small family-run delivery business based in Derry, New Hampshire. We are not a venture-backed app or a national franchise — we are a local team that has shown up every weekday for nineteen years.
Chris A. Mastriano
Founder & Owner · Derry, NH
"I started this company because I was tired of telling customers something I knew wasn't true. At the big carrier I dispatched for, we'd promise a two-hour window and quietly hope. I wanted to run a shop where the window meant the window — and if we missed it, the customer didn't pay."
That promise still runs the company. Every Mastriano driver is on payroll, not a gig contractor. Every package is hand-scanned and time-stamped. Every late delivery over fifteen minutes is refunded in full, automatically — no claims process.
We are deliberately small. Four dispatchers, twelve drivers, one phone number. If you call us, you'll talk to a person who knows the towns we cover and probably the building you're shipping to.
What we believe
Our values, in plain English.
Service first
Every shipment matters. We design the company around the customer experience, not the dispatch board.
Accountable
Every driver background-checked, every shipment insured, every late delivery refunded — no questions.
Family-run
Owned and operated by Chris Mastriano and his family. The buck stops here, and we like it that way.
Earned reputation
Nineteen years in Derry. Most of our growth still comes from a customer mentioning us to a colleague.
A short history
From one van to a small fleet.
- 2006Founded in Derry, NHChris Mastriano leaves a national carrier dispatch desk and starts Mastriano Courier with one van out of his garage on Taylor Brook Lane.
- 2009First medical accountA local family practice signs up for thrice-weekly lab runs. Still a customer today.
- 2014Move to current officeOutgrow the garage. Lease the dispatch office on Taylor Brook Lane, hire two full-time dispatchers.
- 2018Live tracking launchesBuild the in-house dispatch app so customers can watch the package and get a photo on delivery.
- 202212-driver teamExpand into northern Massachusetts after legal and corporate accounts ask us to cross the line.
- 202577,000+ deliveriesCross the 77,000-delivery mark with a 99.6% on-time rate and a 4.9-star customer rating.
Want to see our schedule for the next two hours?
We're happy to walk a new account through how dispatch works. It takes about ten minutes by phone.